Privacy Policy

At SchedulePro ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our scheduling platform, website, and related services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly when you create an account, use our Services, or communicate with us. This includes:

• Account information: name, email address, password, organization name, and role
• Profile information: profile photo, job title, and contact preferences
• Schedule data: schedules, events, bookings, and related content you create
• Payment information: billing address and payment method details (processed securely by our payment provider, Stripe)
• Communications: messages you send through our platform, support tickets, and feedback

1.2 Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

• Device information: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, features used, click patterns, and session duration
• Log data: access times, error logs, and referring URLs
• Location data: approximate geographic location based on IP address

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information including confirmations and invoices
• Send you technical notices, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our Services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your activity on our Services. Cookies are small data files stored on your device.

Essential cookies: Required for the Services to function properly. These cannot be disabled.

Analytics cookies: Help us understand how visitors interact with our Services. We use Google Analytics with IP anonymization enabled.

Preference cookies: Remember your settings and preferences for a better experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Services may not function properly without cookies.

4. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf, including:

• Stripe: Payment processing
• Google: Analytics and calendar integration
• Resend: Transactional email delivery
• Vercel: Hosting and infrastructure
• Sentry: Error monitoring and performance tracking

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to not disclose or use it for any other purpose.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it or where it is necessary for legitimate business purposes.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a machine-readable copy of your data
• Objection: Object to our processing of your personal data
• Restriction: Request restriction of processing of your personal data

To exercise any of these rights, please contact us at privacy@schedulepro.com. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• SOC 2 Type II certified infrastructure
• Role-based access controls for all internal systems

8. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that we have collected personal information from a child under 16, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@schedulepro.com
• Mail: SchedulePro Inc., 100 Innovation Drive, Suite 400, San Francisco, CA 94105
• Phone: +1 (800) 555-0199